MCCA provides on-going client support to address concerns related to the nuances of managed care contracts including communications with case management during admission and continued stay processes, claims filing or payment issues, and any other concerns your team may have.
Onsite and Phone Support
Proper training on managed care processes is key to managing common challenges. MCCA managed care liaisons provide onsite training, working directly with staff to ensure they fully understand the contracts, terms and requirements, and how to operationalize them for success. We are only an email or call away for any questions from admissions, business office, case management, social work or therapy departments.
Client Web Portal
MCCA provides clients an online client portal to access contract information and tools at the click of a mouse. Our portal is individually designed with copies of contracts, which include level of care summaries and per diem rates by health plan, provider handbooks, health plan contact information, claims filing instructions, and other vital resources. MCCA maintains portal updates, issues alerts, and continues to look for new ways to enhance the use of technology to support clients.
Claims Filing Service and Collection Support
As a value-added service, MCCA offers an electronic claims filing service for clients who want access to a consistent billing process with a professional filer who is most familiar with the challenges of receiving timely payment for services provided. Our team can also assist with claim reviews, denials, and appeals.
Electronic claims filing can reduce days outstanding through faster processing and is especially helpful if staff turnover is negatively impacting cash flow. MCCA has extensive experience working with health plan personnel on removing common obstacles that delay payment. We can assist your bookkeeper with troubleshooting claims. Whether we file your claims or you do it yourself, we can provide the support you need to improve collection performance.